As a Twitch streamer, I have spent many hours designing and implementing custom emotes for my channel, and learning about the many ways in which emotes are used in Twitch chat. It allowed me to experience the impact a well-designed emote can have on a community.
If you’re having trouble seeing Twitch sub emotes, there are a few things you can try to fix the issue. First, check your internet connection. A slow or unreliable connection can cause issues with loading certain emotes.
If your connection is fine, try clearing your browser’s cache and cookies. If these don’t work, we’ve got more fixes in our article.
Read on to find out what these are and other possible solutions for Twitch emotes not showing on your account to help improve your overall Twitch experience.
Since Twitch is an online service, problems will occur when the Twitch chat server is down.
You can go to Twitch’s status page to confirm the status since Twitch is likely to inform its users about these issues on platforms like Reddit or Twitter.
Unfortunately, if there is a server-related issue, there isn’t much you can do other than to wait for their technical team to repair it. However, if the servers are working, you can try one or more of the following methods to enjoy Twitch chat.
It is the quickest way of fixing Twitch emotes not showing. This process only takes a couple of seconds and helps you fix the problem effortlessly.
Refreshing Twitch reloads Twitch’s resources. This can help fix the Twitch emotes that are not working. You can reload Twitch using one of the following methods:
An unstable or slow network is another reason why Twitch global emotes (or BTTV emotes) may not be working on your device.
You can discover if this is the case by paying attention to the emote icons. If they are broken or if you can’t see them at all, your internet connection may be the culprit.
Before placing the blame on your internet provider, you can confirm this by running a test on Fast.com and measuring the upload and download bandwidth of your network.
If the results are below average, restart your router to reconnect your device to the internet. Unplug the router and wait a few seconds before you put it back into the outlet. Run another test to see if it solved the problem. If not, reach out to your internet provider to address the issue.
An outdated web browser can cause issues with your Twitch experience and may keep you from using its new features. The latest versions of popular browsers typically have features like HTTP/3, WebP, and HTML5 protocols that are coded in Twitch to provide you with the best streaming experience.
You can use the following steps to update your Chrome browser:
Here are the steps to update your Safari browser:
On the other hand, if you use a Firefox browser, follow these steps:
If your current browser is facing technical issues or isn’t compatible with sub emotes on Twitch, you might face issues with some global emotes.
You can consider switching using a different browser to see if you experience the same issues. Try out Firefox or Chrome, as they are compatible with most sites.
A browser extension is a third-party tool that adds more functionality to a web browser. However, some websites may not work adequately due to unsupported browser extensions and cause more harm than good. This is particularly true for extensions that change the layout of Twitch chat or modify its appearance.
One quick way to test this is to use the Twitch platform in incognito mode, since most extensions are disabled by default during private browsing. If Twitch emotes are still not showing, you can disable the extensions using the following steps for various browsers.
To disable an extension in Firefox, follow these steps:
You can also disable all extensions in Firefox at once by clicking on the ‘Disable all’ button at the top of the Add-ons Manager. This can be useful if you're having trouble with a specific extension and want to temporarily disable all your extensions to see if that fixes the problem.
On the other hand, here are the steps to disable extensions on Chrome:
Alternatively, you can type chrome://extensions/ in the address bar and press Enter to open the Extensions page directly. This will allow you to quickly access and manage your extensions without having to go through the Chrome menu.
If you’re a Safari user, here’s how you can disable extensions:
Many users have experienced Twitch emotes showing as text. This is because those Twitch users have installed emote extensions, such as Better Twitch TV (BTTV) or Frankerfacez (FFZ), to use sub emotes that are not officially provided by Twitch. When other users see these Twitch chat emotes, they can’t see the emote itself, but only the text of the emote.
This is why you often see your favorite streamers use words like monkaS, POGGERS, Sadge, and catJAM in chat. You will see the actual emotes once you install one of these extensions.
Here’s how you can enable emotes in your chat:
Once you have installed the extension, refresh the Twitch channel on your browser, and you’ll be ready to go.
If you are using the Twitch application, you can try reinstalling it. This will delete the corrupted files from your system and make sure that you're using the most recent version of Twitch.
Here’s how you can uninstall and reinstall the Twitch application on Windows:
To uninstall the Twitch app on a Mac, follow these steps:
If you have any trouble with these steps, you may need to reset the Twitch app's permissions or delete any associated files. If you are unable to uninstall the app using the above method, try using a third-party uninstaller tool.
Here’s how Mac users can reinstall Twitch:
This solution may seem like a trivial solution, but sometimes this is all you need to do. Cache and cookies can interfere with your streaming experience when Twitch changes some code or data on their server.
The new data on Twitch clashes with the data stored on the existing cache and cookie, which leads to problems during streaming. So, clearing the cache and cookies may help solve this problem.
Keep in mind that since cache reduces web browser work and internet consumption, deleting cache may slow down your web browser temporarily. After deleting the cookie, you will be logged out from Twitch on your web browser.
Follow these steps to clear your browser cache on Chrome:
If you use a Safari browser, follow these steps:
Conversely, if you’re a Firefox user, here’s how you can clear it:
In case the problems persist, we advise you to contact the Twitch support team directly. Give them the necessary details about the problem to help them assess the problem faster.
These are some of the solutions you can try if your Twitch emotes are not showing. These solutions should resolve the issues you were facing with Twitch emotes to help you use Twitch emotes again.