My Razer Naga Stops Moving Randomly: 5 Ways to Fix This

Lindsay Hayes

If your Razer Naga stops moving randomly, it is usually due to hardware issues in your USB port, the mouse sensor, or the surface on that you use your Razer Naga on. However, errors with the Razer Synapse software can be the culprit too.

I've been using Razer mice for gaming for over a decade now, and they have been my go-to option when playing League of Legends. With the older models, I faced this same issue where my Razer Naga stops moving randomly, but after experiencing it too much, I set out to find out how to fix it. Now, whenever it happens, I can get it out of the way in no time.

If your Razer Naga stops moving randomly and you keep losing games because of it, it's time to learn about this problem and how to fix it for good. I've put this guide together for that exact reason. Let's dive right into the details.


How to Fix a Razer Naga That Stops Moving Randomly?

Now, you're here because you want this issue with your Razer device fixed, and that's what this section is about.

Here are five of the most effective fixes that I've found whenever I face this issue with my mouse.

Razer Naga Mouse - Ergonomic Design With Ring Finger Rest

1. Plug the Mouse into Another USB Port

The quickest fix that I've found for this issue is to unplug the Razer wireless adapter or USB end of the mouse from the USB port at the back of your computer and then connect it to any of the other USB ports.

One of the more common causes of this problem is a malfunctioning USB port, so this is the quick fix for it.

2. Update the Razer Synapse Software

Razer Synapse handles a lot of the features and functions that your gaming mouse comes with.

When there are issues with this software on your computer, it can result in glitches or bugs that affect how you're able to use the mouse.

All you need to do is download the latest version of Razer Synapse to get this fixed.

While it does have the ability to auto-update, you might want to get the latest version manually to be sure.

Uninstall Synapse

The first thing you need to do is remove the previous version of Razer Synapse.

  1. Right-click the Start icon in the bottom-left corner of your PC.
  2. Click "Installed apps" or "Apps and Features" for Windows 11 and 10 respectively.
  3. Search for "Razer Synapse" in the list.
  4. Click the "Uninstall" option. If you're on Windows 11, you will need to press the three dots to access the "Uninstall" option.
  5. Follow the prompts to complete the uninstall process.

Install the New Version

Now that you've gotten rid of the older version of Synapse that you have, it's time to install the new version.

Follow the steps below to do this:

  1. Click here to visit the official page for Razer Synapse.
  2. Click the "Download Now" button.
  3. Once downloaded, run the setup file.
  4. Follow the steps indicated to finish the installation process.

3. Clean the Mouse Sensor

In some instances, cleaning the sensor at the bottom of your mouse is the fix you need. Your mouse uses the sensor to “see”, so making sure it isn’t dirty can solve your problem.

The basic procedure for cleaning your mouse is straightforward. If it’s a bit dirtier than usual though, I’ve added some additional tips.

Razer Naga Trinity Gaming Mouse

4. Try Out a Different Mat or Mousepad

Sometimes all it really takes is using your mouse on a smoother or better surface.

This is usually the solution when you use your mouse on a really old mousepad or you don't use a mousepad at all!

In these cases, getting a mousepad to use with your computer can be all you need for fixing this problem.

5. Recalibrate the Mousepad Settings

You might need to reset surface calibration in the Synapse software to get this problem fixed.

This reorients your Razer Naga with the material that it is on so it works more accurately.

To access the surface calibration feature, do the following:

  1. Launch Synapse on your computer.
  2. Make sure you're in the "Mouse" tab.
  3. Select the "Calibration" tab.
  4. Tick "Surface Calibration" on.
  5. Now, choose whether you're using a first-party Razer mousepad or other versions.
  6. Now, you'll need to sweep the pad with your mouse to let it remember the entire surface.
  7. Click "Save".

That's pretty much it!

Why Does My Razer Mouse Keep Freezing?

The Razer Naga is a series of gaming mice that are specially designed to make MOBA and MMO games much easier to play. This is thanks to the numerous extra buttons that they come with.

However, a lot of people complain that their Razer Naga stops moving randomly.

There are quite a few reasons why you might have to face this issue with your Razer Naga mouse, and they include the following:

MOBA _ MMO Gaming Mouse - Razer Naga Trinity

Read more resources

Final Words

You can get your Naga mouse working perfectly by trying a new port on your computer, cleaning the sensor with a Q-tip and rubbing alcohol, updating Synapse, or using it on a new mat.

You can also make sure it is calibrated with whatever platform you place it on while playing on your computer. This will help you take on pro gamers as best as you can.

Did this article help you fix this issue with your Naga? If so, take a look at our related articles to learn a whole lot more.

Lindsay Hayes

Hi, I’m Lindsay, a techie from Kansas City. That’s right; I’m a born and bred Midwesterner. I learned to take electronics apart at my dad’s GameStop way back when, and I haven’t stopped since. I spend most of my time checking out new gadgets.
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