[FIXED] No Sound On Amazon Prime Video: 6 Ways to Start Streaming Again

Lindsay Hayes

The no sound on Amazon Prime issue is more common than you might think. The cause could be as simple as accidentally muting the volume, or a bit more complex, like outdated software.

I've been through both scenarios and learned that understanding the problem and knowing the right solution is key. Drawing from personal experience, I will walk you through a variety of potential solutions, tailored for different devices. From checking audio settings to updating the app and clearing the cache, we'll cover it all.

So, stick with me as we explore these fixes together and ensure that your streaming experience is back to its best. Shall we dive in?


How Do You Fix No Sound On Amazon Prime?

There are a few different ways to fix no sound on the Amazon Prime video app, and they include:

Loading Prime Video on Smart TV

Solution 1: Check Your Volume Settings

The first troubleshooting tip to try is checking your device's audio settings. There's a chance that you meddled with it, and have muted your streaming device. If this is the case, taking care of the problem is really simple, as all you have to do is hit the Volume Up button and then wait for your volume to be raised.

Now, if you're using a smart tv, there probably won't be a designated button on your TV that you'll have to press. You'll instead have to use your TV remote to take care of this.

Instead of your device's audio being low, you might have set the volume to low on the Amazon Prime app. Click on the speaker icon, and then adjust it accordingly.

While on that note, I also have to mention that the device volume issue might be because of the external speaker that you're using. It might be acting up because its cable connections are loose. Definitely double-check cable connections on it before moving on to the next possible fix.

Solution 2: Restart Your Device

The audio issue might be due to your streaming device glitching out. Just like with your router, you should be able to take care of it with a simple restart.

Now, if you're trying to access the Amazon Prime app on your iPhone or Android phone, you can also force restart.

Essentially, force restarting is a more complex version of a regular reboot and might clear the sound problem if a regular reboot cant get your Amazon Prime sound back.

Solution 3: Software Update Amazon Prime App (Download the Latest Software Version)

If you haven't updated the Amazon Prime app in a while, you having no sound on it wouldn't be a surprise. You might be dealing with some kind of bug lurking on the streaming service. To take care of it, you'll have to get rid of the outdated software and download the latest firmware version for it.

But make sure you have a proper internet connection first, as the update can take forever, otherwise.

Most of the time, you just have to go to your respective app store, locate Amazon Prime, and then click on the Update button to get the download going.

Once the update is done, you'll get a notification about this. You should hopefully not face any sound error when you using the app now.

Streaming Prime Video on Laptop

Solution 4: Fix Outdated Software On OS

Instead of the Amazon Prime app being outdated, your operating system might be what's really needing an update. Once again, all you have to do to take care of this is download the latest software version.

Also, if your OS is outdated, you'd be facing a bunch of other problems, and not just sound issues on Amazon Prime Video, like your OS being laggy.

Here's how you fix Amazon Prime sound issues on iPhones:

Here's what you do on an Android:

Here's what you do on an Amazon Fire TV to fix sound issues:

Solution 5: Clear Cache

Your sound issues can be due to the Prime app's cache being corrupted. This basically means that something has gone wrong with its temporary memory. You'll have to clear Amazon Prime's cache to fix this.

Here's what you do on an Amazon Fire TV:

Here's what you do on Androids:

Here's what you do on iPhones:

In addition to clearing the cache, this will also delete the app from your iPhone. But your settings and other data will be restored when you reinstall the app.

Solution 6: Check For Hardware Issues

Last but not least, your Amazon Prime sound issues can be due to hardware problems on your streaming device. You can try inspecting it, but this might be easier said than done if you're not the most tech-savvy. If none of the above fixes worked, it's safe to say hardware damage might be the culprit, so contact a repair shop for help.

Streaming Prime Video on the Wall Mounted Television


Answered below are some popular questions.

1. Why Can't I Change the Audio on Amazon Prime?

If you're not able to change your audio settings on Amazon Prime Video, you most likely are dealing with some kind of software problem. I'd suggest that you first try restarting your device. This should clear any glitch that's lurking on your operating system.

But apart from this, you can try either updating the Amazon Prime app or your operating system. I ran through how to do both of these in my troubleshooting tips earlier.

2. Why is Amazon Prime Video not playing?

Once again, this most of the time happens due to software problems, like a bug or glitch. You can check the steps I mentioned earlier for instructions on what to do.

However, you might also not be able to stream Amazon Prime shows anymore because your subscription to the service has lapsed. You most likely received an email notification about this - check it out, and then renew your subscription again.

Read more resources

Final Thoughts

You might be having trouble with your Amazon Prime audio because of some kind of audio setting issue. A lot of the time, this can be due to you meddling with your streaming device's audio and lowering it. To fix this, all you have to do is press the Volume Up button for a few seconds.

But also, you can get the Amazon Prime video application to work properly again by either updating the app or clearing its cache.

Hopefully, you found all of the points that were run through useful and are able to get back to watching movies again.

Lindsay Hayes

Hi, I’m Lindsay, a techie from Kansas City. That’s right; I’m a born and bred Midwesterner. I learned to take electronics apart at my dad’s GameStop way back when, and I haven’t stopped since. I spend most of my time checking out new gadgets.
Related posts
Affiliate links / Images from Amazon Product Advertising API. CPU Forever is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn advertising fees by advertising and linking to amazon (.com, .co.uk, .ca etc) and any other website that may be affiliated with Amazon Service LLC Associates Program. As an Amazon Associate I earn from qualifying purchases.
Copyright 2024 CPU Forever, all rights reserved.