[FIXED] Prime Video Error Code 1061: 5 Troubleshooting Methods to Try

Lindsay Hayes

If you keep getting hit with error code 1061, you most likely are dealing with some kind of internet issue. This usually is easy to fix, as it might just be due to your internet connection being slow - you can check your data speed through sites like Ookla, then contact your ISP for a package upgrade.

But at the same time, the error can be due to some kind of software problem. You might be able to fix it by clearing the Amazon Prime app cache or restarting your device.

I've actually faced the 1061 error code a few times before, and the last time it popped up, it ended up being because of some kind of bug. I decided to tell you how I fixed it, and all the other solutions you can try.


How to Fix Prime Video Error Code 1061?

Generally speaking, you get hit with Prime Video error code 1061 when you're having trouble connecting to the Prime app. There are a few different ways to fix it, but before I get to them, know that the Amazon Prime Video error can be due to the streaming service's servers being down. You can actually find out for sure if this is the case by checking a server status page.

If it's a server problem that you're facing, there's really nothing you can do other than wait for Amazon to take care of things from their end. Also, if it is in fact server problems that you're dealing with, you might see other users on social media complain about the same issue.

With that out of the way, let's get into all the fixes to try.

Streaming Amazon Video on Laptop

Solution 1: Check Your Network Connection

Most of the time, the Amazon Prime error pops up when you're facing some kind of network issue. As mentioned in my introduction, your internet speed might be slow. Sites like Ookla can help you figure this out. Once you know for certain that it's your internet speed that's the problem, you can contact your internet service provider to try and upgrade your data package.

At the same time, the problematic network connection might be due to your router glitching out. It's hard to say why this happened, but you should be able to fix it by turning your modem on and then off. Remember to remove the plug from its power source while it's turned off.

Of course, I also have to mention that your network connectivity issues can be due to your ISP's towers being down. You might've received a text about this: you'll have to wait for them to take care of it.

Solution 2: Restart the Amazon Fire TV Cube

Apart from a network issue, the Prime Video error can be due to your streaming device glitching out. By far, the easiest way to fix it and get back to streaming content again would be to try to restart. On devices like the Amazon Fire TV, you should disconnect it from the power source before you reboot.

Solution 3: Force Stop Prime Video Application

Instead of the device, you're streaming on glitching out, it might be the Amazon Prime app that's the culprit. It's hard to say why exactly it's glitching, but you should be able to clear it by force-stopping the app.

Solution 4: Clear Cache on Prime Video Application

A lot of the time, the Prime video error code can be due to Amazon's cache becoming corrupt. Essentially, this means that something has gone wrong with its temporary memory. Fixing the Amazon Prime Error will be easy, if this is the case, as all you have to do is clear data and cache.

The process to do this can really differ. On devices like the Amazon Fire TV, you'll have to head to the Manage Installed Applications section, while you'll have to head to Storage on Androids.

Solution 5: Uninstall and Reinstall Amazon Prime Video App

Last but not least, you can try uninstalling and then reinstalling the Amazon Prime app. There might be some kind of major software problem on it that only this can solve.

Once the app has been uninstalled, you can head to your app store, and then reinstall Amazon Prime. Hopefully, you no longer have to deal with the error code 1061 message anymore. But if the only tip left that I'd recommend would be getting in touch with the Amazon Prime team.

Television Screen with Prime Video Logo

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Final Thoughts

Although the Amazon Prime Video error code is annoying, it's relatively easy to fix. You usually face it when you have some kind of network connection issue - this might be due to weak bandwidth strength, or your router acting up.

However, the Amazon Prime video error can also be due to other problems too, like your streaming device, such as your Fire TV stick malfunctioning: you'd have to restart your Fire TV stick to fix the error message.

Hopefully, you found everything that was discussed useful, and are able to enjoy your streaming experience now.

Lindsay Hayes

Hi, I’m Lindsay, a techie from Kansas City. That’s right; I’m a born and bred Midwesterner. I learned to take electronics apart at my dad’s GameStop way back when, and I haven’t stopped since. I spend most of my time checking out new gadgets.
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