Fixing "Oops We Couldn't Find Matching Credentials Snapchat" Error: 10+ Solutions

Lindsay Hayes

To fix the error, try updating the Snapchat app, or your operating system. There is a chance that the app, or your system is outdated and bugging out. At the same time, you could be dealing with a glitch. Force-stopping Snapchat app can help.

Although I don't regularly use Snapchat, my nephew does. He kept getting the error message, and his connected accounts wouldn't log in. I managed to sort it, and I discussed all the tricks that will help.


How Do You Fix "Oops We Couldn't Find Match Credentials Snapchat" Error?

There are many fixes to try. However, first you need to double-check whether you have included the correct password and Snapchat username. There's a chance that you have not, and there is no error message "Oops We Couldn't Find Match Credentials".

If you know you've entered the right credentials and have not lost access to your account, read on to learn how to fix the issue.

Social Network Icons

Solution 1: Force Stop Snapchat Application

Force-stopping Snapchat will help if you're dealing with a glitch. In case you're wondering, no, you won't lose any app data.

The process to follow differs depending on your handset.

Here's what you do on iPhones:

Here's what you do on Android devices:

Solution 2: Clear App Cache Data

I know a couple of users who have been able to sort out the issue by clearing the social media app's cache. This would clear its temporary data.

Here's what you do on iOS devices:

Here's what you do on Androids:

Restart your phone.

Solution 3: Update Operating System

When was the last time you updated your operating system? Your OS might be bugging out if it has been a while.

Once again, depending on the type of device that you own, the update process will differ. Remember that you will need a stable internet connection before you upgrade. It might take a while otherwise.

For Apple devices:

Android phones:

Once the new OS has been installed, your device will reboot. The issue that was causing the error should be gone now.

Solution 4: Update Snapchat

If you haven't updated your operating system in a while, there is a good chance that the Snapchat app is outdated too. The app may be bugging out instead of your OS.

Here's what you do:

Mobile Displays Snapchat Notification

Solution 5: Contact Team Snapchat

Are you still having trouble? It might be time to contact the Snapchat support team and ask them for support. The app may be acting up because of a complex software problem that only they can fix.

If their servers are down, the issue could be pop up for this reason. Ask Snapchat support when it will be back up again. Don't expect it to be back up anytime soon, though. It might take a couple of hours for this.

How Do You Reset Your Snapchat Password?

In case you're not dealing with an error but have been dealing with failed account access attempts, you can change your account password.

There are different methods to Snapchat password reset:


How Can You Prevent the Error “Oops! We could not find matching credentials” From Appearing?

Make sure your phone and the Snapchat app are running the latest firmware. You might want to enable automatic updates in case you're busy and don't have time to do this.

For Androids:

For iPhones:

Person Creating A New Login Credentials For Snapchat

Related Posts:


Answered below are some popular questions.

Why Won't My Snapchat Let Me Log in?

Although this may seem like a complex problem, fixing it is easy. You're most likely dealing with a glitch. All you need to do is restart your device. Just keep in mind that the restart procedure differs depending on the phone that you own.

Other than that, the Snapchat servers could be down. Visit the Snapchat page to check whether this is the case.

Of course, you could have a bug on your hands. I've run through how to install software updates to fix this in the section above.

Just like with the error, you may not be entering the correct username or password.

Read more resources

Final Thoughts

It's easy to fix the "oops we couldn't find matching credentials on Snapchat" error. I've faced the same message before - it logged me out of my connected Snapchat account.

Force-stopping the app can clear the "matching credentials on Snapchat" error. So can updating it. You could also upgrade your operating system. It might be bugging out.

Alternatively, maybe you can't gain access to your Snapchat account because you've been entering the wrong password combinations, or the wrong username. So, the error could have been popping up because of failed account access attempts. If you forgot the password, you can regain access by going to the login page, then clicking on the password reset link.

If your matching credentials on Snapchat are wrong and you don't remember changing them, your account may have been hacked. You may have been notified of someone trying to break in from an unknown location. Contact Snapchat support about the suspicious activity.

I have also touched on some additional information, like what to do on Snapchat accounts when the login page doesn't work.

Hopefully you found all the points discussed useful. They will work no matter whether you have an iOS or Android device.

Lindsay Hayes

Hi, I’m Lindsay, a techie from Kansas City. That’s right; I’m a born and bred Midwesterner. I learned to take electronics apart at my dad’s GameStop way back when, and I haven’t stopped since. I spend most of my time checking out new gadgets.
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