{"id":2065,"date":"2022-08-17T16:02:30","date_gmt":"2022-08-17T10:32:30","guid":{"rendered":"https:\/\/cpuforever.com\/?p=2065"},"modified":"2023-01-10T23:12:51","modified_gmt":"2023-01-10T17:42:51","slug":"oops-we-couldnt-find-matching-credentials-snapchat","status":"publish","type":"post","link":"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/","title":{"rendered":"Fixing \"Oops We Couldn't Find Matching Credentials Snapchat\" Error: 10+ Solutions"},"content":{"rendered":"\n<p>To fix the error, try updating the Snapchat app, or your operating system. There is a chance that the app, or your system is outdated and bugging out. At the same time, you could be dealing with a glitch. Force-stopping Snapchat app can help.<\/p>\n\n\n\n<p>Although I don't regularly use Snapchat, my nephew does. He kept getting the error message, and his connected accounts wouldn't log in. I managed to sort it, and I discussed all the tricks that will help.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_64 counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6615afd402b00\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6615afd402b00\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#How_Do_You_Fix_%22Oops_We_Couldnt_Find_Match_Credentials_Snapchat%22_Error\" title=\"How Do You Fix &quot;Oops We Couldn&#039;t Find Match Credentials Snapchat&quot; Error?\">How Do You Fix \"Oops We Couldn't Find Match Credentials Snapchat\" Error?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Solution_1_Force_Stop_Snapchat_Application\" title=\"Solution 1: Force Stop Snapchat Application\">Solution 1: Force Stop Snapchat Application<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Solution_2_Clear_App_Cache_Data\" title=\"Solution 2: Clear App Cache Data\">Solution 2: Clear App Cache Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Solution_3_Update_Operating_System\" title=\"Solution 3: Update Operating System\">Solution 3: Update Operating System<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Solution_4_Update_Snapchat\" title=\"Solution 4: Update Snapchat\">Solution 4: Update Snapchat<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Solution_5_Contact_Team_Snapchat\" title=\"Solution 5: Contact Team Snapchat\">Solution 5: Contact Team Snapchat<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#How_Do_You_Reset_Your_Snapchat_Password\" title=\"How Do You Reset Your Snapchat Password?\">How Do You Reset Your Snapchat Password?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#How_Can_You_Prevent_the_Error_%E2%80%9COops_We_could_not_find_matching_credentials%E2%80%9D_From_Appearing\" title=\"How Can You Prevent the Error \u201cOops! We could not find matching credentials\u201d From Appearing?\">How Can You Prevent the Error \u201cOops! We could not find matching credentials\u201d From Appearing?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#FAQ\" title=\"FAQ\">FAQ<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Why_Wont_My_Snapchat_Let_Me_Log_in\" title=\"Why Won&#039;t My Snapchat Let Me Log in?\">Why Won't My Snapchat Let Me Log in?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/cpuforever.com\/resources\/oops-we-couldnt-find-matching-credentials-snapchat\/#Final_Thoughts\" title=\"Final Thoughts\">Final Thoughts<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"How_Do_You_Fix_%22Oops_We_Couldnt_Find_Match_Credentials_Snapchat%22_Error\"><\/span>How Do You Fix \"Oops We Couldn't Find Match Credentials Snapchat\" Error?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>There are many fixes to try. However, first you need to double-check whether you have included the correct password and Snapchat username. There's a chance that you have not, and there is no error message \"Oops We Couldn't Find Match Credentials\".<\/p>\n\n\n\n<p>If you know you've entered the right credentials and have not lost access to your account, read on to learn how to fix the issue.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"334\" src=\"https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Social-Network-Icons.jpg\" alt=\"Social Network Icons\" class=\"wp-image-2069\" srcset=\"https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Social-Network-Icons.jpg 500w, https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Social-Network-Icons-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<h3><span class=\"ez-toc-section\" id=\"Solution_1_Force_Stop_Snapchat_Application\"><\/span>Solution 1: Force Stop Snapchat Application<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Force-stopping Snapchat will help if you're dealing with a glitch. In case you're wondering, no, you won't lose any app data.<\/p>\n\n\n\n<p>The process to follow differs depending on your handset.<\/p>\n\n\n\n<p>Here's what you do on iPhones:<\/p>\n\n\n\n<ul>\n<li>Open the App switcher<\/li>\n\n\n\n<li>Swipe right to find Snapchat<\/li>\n\n\n\n<li>Swipe up on the app to close it<\/li>\n<\/ul>\n\n\n\n<p>Here's what you do on Android devices:<\/p>\n\n\n\n<ul>\n<li>Launch the Settings app<\/li>\n\n\n\n<li>Scroll down and click on the Apps, Applications or Manage Apps option<\/li>\n\n\n\n<li>Scroll down until you find Snapchat<\/li>\n\n\n\n<li>Click on the Force Stop button from the new window<\/li>\n<\/ul>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Solution_2_Clear_App_Cache_Data\"><\/span>Solution 2: Clear App Cache Data<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>I know a couple of users who have been able to sort out the issue by clearing the social media app's cache. This would clear its temporary data.<\/p>\n\n\n\n<p>Here's what you do on iOS devices:<\/p>\n\n\n\n<ul>\n<li>Open the Settings app<\/li>\n\n\n\n<li>Scroll down until you find Snapchat<\/li>\n\n\n\n<li>Tap the Clear App Cache option<\/li>\n\n\n\n<li>Wait for the data to be cleared<\/li>\n<\/ul>\n\n\n\n<p>Here's what you do on Androids:<\/p>\n\n\n\n<ul>\n<li>Launch Settings<\/li>\n\n\n\n<li>Tap on Apps, and search for Snapchat<\/li>\n\n\n\n<li>Click on the Storage button<\/li>\n\n\n\n<li>Click on the Clear Data option, as well as Clear Cache<\/li>\n\n\n\n<li>Tap OK from the confirmation message that appears<\/li>\n<\/ul>\n\n\n\n<p>Restart your phone.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Solution_3_Update_Operating_System\"><\/span>Solution 3: Update Operating System<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>When was the last time you updated your operating system? Your OS might be bugging out if it has been a while.<\/p>\n\n\n\n<p>Once again, depending on the type of device that you own, the update process will differ. Remember that you will need a stable internet connection before you upgrade. It might take a while otherwise.<\/p>\n\n\n\n<p>For Apple devices:<\/p>\n\n\n\n<ul>\n<li>Connect to a stable internet connection<\/li>\n\n\n\n<li>Launch Settings<\/li>\n\n\n\n<li>Head to General, and tap the Software Update option<\/li>\n\n\n\n<li>Download the latest firmware file<\/li>\n<\/ul>\n\n\n\n<p>Android phones:<\/p>\n\n\n\n<ul>\n<li>Connect to a stable internet connection<\/li>\n\n\n\n<li>Launch Settings<\/li>\n\n\n\n<li>Click on the About Phone button<\/li>\n\n\n\n<li>Select Check for Updates<\/li>\n\n\n\n<li>Wait for a firmware file to pop up (will only show up if there is a new update)<\/li>\n\n\n\n<li>Click on the Install button<\/li>\n<\/ul>\n\n\n\n<p>Once the new OS has been installed, your device will reboot. The issue that was causing the error should be gone now.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Solution_4_Update_Snapchat\"><\/span>Solution 4: Update Snapchat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>If you haven't updated your operating system in a while, there is a good chance that the Snapchat app is outdated too. The app may be bugging out instead of your OS.<\/p>\n\n\n\n<p>Here's what you do:<\/p>\n\n\n\n<ul>\n<li>Launch the Apple or Google Play Store<\/li>\n\n\n\n<li>Search for Snapchat via the search bar<\/li>\n\n\n\n<li>Click the Update button on the corner<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"350\" src=\"https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Mobile-Displays-Snapchat-Notification.png\" alt=\"Mobile Displays Snapchat Notification\" class=\"wp-image-2073\" srcset=\"https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Mobile-Displays-Snapchat-Notification.png 500w, https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Mobile-Displays-Snapchat-Notification-300x210.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<h3><span class=\"ez-toc-section\" id=\"Solution_5_Contact_Team_Snapchat\"><\/span>Solution 5: Contact Team Snapchat<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Are you still having trouble? It might be time to contact the Snapchat support team and ask them for support. The app may be acting up because of a complex software problem that only they can fix.<\/p>\n\n\n\n<p>If their servers are down, the issue could be pop up for this reason. Ask Snapchat support when it will be back up again. Don't expect it to be back up anytime soon, though. It might take a couple of hours for this.<\/p>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"How_Do_You_Reset_Your_Snapchat_Password\"><\/span>How Do You Reset Your Snapchat Password?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In case you're not dealing with an error but have been dealing with failed account access attempts, you can change your account password.<\/p>\n\n\n\n<p>There are different methods to Snapchat password reset:<\/p>\n\n\n\n<ul>\n<li>Open Snapchat<\/li>\n\n\n\n<li>Go to the login page<\/li>\n\n\n\n<li>Click on the Change Password reset link<\/li>\n\n\n\n<li>Select the Via Email option (under the Please Choose How You Want to Reset Your Password) to reset password<\/li>\n<\/ul>\n\n\n\n<p>Or:<\/p>\n\n\n\n<ul>\n<li>Go to the Snapchat password reset screen<\/li>\n\n\n\n<li>Click on the Mobile Number option from the new screen<\/li>\n\n\n\n<li>Select Continue<\/li>\n\n\n\n<li>Wait for a special verification code to be sent to you<\/li>\n\n\n\n<li>Enter the code sent to your phone number via SMS<\/li>\n\n\n\n<li>In case the code did not come in, click on the Reset Password option to begin resetting<\/li>\n\n\n\n<li>You will be redirected to a password settings page once you've entered the right code<\/li>\n\n\n\n<li>Enter in the password you want into password reset link field<\/li>\n\n\n\n<li>Enter the passcode into the password subject line again (make sure that it is as minimum 8 character long and contains upper and lowercase letters, as well as numbers and symbols)<\/li>\n\n\n\n<li>Tap the Submit option to confirm password change<\/li>\n\n\n\n<li>After you have reset your Snapchat password sign into your Snapchat profile<\/li>\n<\/ul>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"How_Can_You_Prevent_the_Error_%E2%80%9COops_We_could_not_find_matching_credentials%E2%80%9D_From_Appearing\"><\/span>How Can You Prevent the Error \u201cOops! We could not find matching credentials\u201d From Appearing?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Make sure your phone and the Snapchat app are running the latest firmware. You might want to enable automatic updates in case you're busy and don't have time to do this.<\/p>\n\n\n\n<p>For Androids:<\/p>\n\n\n\n<ul>\n<li>Open Settings<\/li>\n\n\n\n<li>Go to Software Update<\/li>\n\n\n\n<li>Click on the gear cog<\/li>\n\n\n\n<li>Select Auto Download &amp; Install<\/li>\n\n\n\n<li>Tap the data connection option you want<\/li>\n<\/ul>\n\n\n\n<p>For iPhones:<\/p>\n\n\n\n<ul>\n<li>Open Settings &gt; General &gt; Software Update<\/li>\n\n\n\n<li>Tap Automatic Updates on<\/li>\n\n\n\n<li>Swipe the button on the right<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"350\" src=\"https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Person-Creating-A-New-Login-Credentials-For-Snapchat.png\" alt=\"Person Creating A New Login Credentials For Snapchat\" class=\"wp-image-2075\" srcset=\"https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Person-Creating-A-New-Login-Credentials-For-Snapchat.png 500w, https:\/\/cpuforever.com\/wp-content\/uploads\/2022\/08\/Person-Creating-A-New-Login-Credentials-For-Snapchat-300x210.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<p><strong>Related Posts:<\/strong><\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/cpuforever.com\/resources\/can-your-snapchat-score-go-up-without-opening-snaps\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/cpuforever.com\/resources\/can-your-snapchat-score-go-up-without-opening-snaps\/\" rel=\"noreferrer noopener\">Can Your Snapchat Score Go Up Without Opening Snaps (A Simple Guide)<\/a><\/li>\n<\/ul>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"FAQ\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Answered below are some popular questions.<\/p>\n\n\n\n<h3><span class=\"ez-toc-section\" id=\"Why_Wont_My_Snapchat_Let_Me_Log_in\"><\/span>Why Won't My Snapchat Let Me Log in?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Although this may seem like a complex problem, fixing it is easy. You're most likely dealing with a glitch. All you need to do is restart your device. Just keep in mind that the restart procedure differs depending on the phone that you own.<\/p>\n\n\n\n<p>Other than that, the Snapchat servers could be down. Visit the Snapchat page to check whether this is the case.<\/p>\n\n\n\n<p>Of course, you could have a bug on your hands. I've run through how to install software updates to fix this in the section above.<\/p>\n\n\n\n<p>Just like with the error, you may not be entering the correct username or password.<\/p>\n\n\n\n<p><a href=\"https:\/\/cpuforever.com\/resources\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more resources<\/a><\/p>\n\n\n\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Final Thoughts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>It's easy to fix the \"oops we couldn't find matching credentials on Snapchat\" error. I've faced the same message before - it logged me out of my connected Snapchat account.<\/p>\n\n\n\n<p>Force-stopping the app can clear the \"matching credentials on Snapchat\" error. So can updating it. You could also upgrade your operating system. It might be bugging out.<\/p>\n\n\n\n<p>Alternatively, maybe you can't gain access to your Snapchat account because you've been entering the wrong password combinations, or the wrong username. So, the error could have been popping up because of failed account access attempts. If you forgot the password, you can regain access by going to the login page, then clicking on the password reset link.<\/p>\n\n\n\n<p>If your matching credentials on Snapchat are wrong and you don't remember changing them, your account may have been hacked. You may have been notified of someone trying to break in from an unknown location. Contact Snapchat support about the suspicious activity.<\/p>\n\n\n\n<p>I have also touched on some additional information, like what to do on Snapchat accounts when the login page doesn't work.<\/p>\n\n\n\n<p>Hopefully you found all the points discussed useful. They will work no matter whether you have an iOS or Android device.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To fix the error, try updating the Snapchat app, or your operating system. There is a chance that the app, or your system is outdated and bugging out. At the same time, you could be dealing with a glitch. Force-stopping Snapchat app can help. Although I don't regularly use Snapchat, my nephew does. He kept [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":2078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24],"tags":[],"_links":{"self":[{"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/posts\/2065"}],"collection":[{"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/comments?post=2065"}],"version-history":[{"count":9,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/posts\/2065\/revisions"}],"predecessor-version":[{"id":4017,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/posts\/2065\/revisions\/4017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/media\/2078"}],"wp:attachment":[{"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/media?parent=2065"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/categories?post=2065"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cpuforever.com\/wp-json\/wp\/v2\/tags?post=2065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}